Privacy policy and personal data protection

Types of information collected

It is very important and necessary for Indian players to know exactly what information the online casino collects about them. Thanks to this knowledge, users understand how their personal information is used and with whom it can be shared. This helps players from India protect their personal data from unauthorized use.

Online casino Luck collects various types of user information, which can be divided into personal and non-personal. Next, users of the platform can get acquainted with the list of personal information collected:

• Registration data: during the registration procedure, the Indian player fills in the fields offered to him with his personal data, such as first name, last name, email address, gender, birth data, physical address, phone number, etc.;
• Government-issued identification card: to confirm the identity of the player, the online casino requests the provision of passport data, including a copy of the passport. This is necessary to verify the identity, as well as to prevent minors from operating the casino;
• Payment data: this information is collected so that players from India can use all the casino functions, such as betting, shopping, participating in tournaments, etc. Payment information such as debit card number and bank account details will be collected from users;
• Device Information: Luck online casino collects certain types of information and information about the player’s device, software, or hardware that can identify the user, such as fingerprint, IP address, geographic location data, and more;
• Phone calls: when players contact the casino customer support service, all conversations are recorded to ensure the safety of both sides;
• Reviews: the casino also collects and publishes various reviews and user reviews. With the consent of the online casino player, Luck can publish his review along with his name on multiple services;
• Information collected from third parties: the bookmaker also receives data about its players from third parties, such as credit history, and much more.

The second type of information collected is non-personal. This is unidentified and unidentifiable information that relates to the user of the Luck platform, which is collected when an Indian player uses the casino services. It includes:

• Technical information: to ensure a more productive and efficient operation, the online casino collects certain information about the software and hardware, such as the type of browser and operating system, language preferences, time, and more;
• Information related to the gameplay: the platform keeps records of data related to the gameplay, for example, the amount of deposits, bets, bonuses, the duration of the user’s gameplay, etc.;
• Analytical information: for statistical calculations, information is collected regarding the pages viewed by the player, the amount of time spent on certain pages, online browsing, clicks, various kinds of actions, and much more.

Protection of minors

Luck online Casino provides its services only to persons who have reached the age of majority. If a person has not reached the age of 18, he does not have the right to use the casino’s functions, install the application, etc. The Casino also reserves the right to request any information regarding confirmation of the user’s age.

In addition, if the bookmaker becomes aware that a user who has not reached the legal age of majority has shared any information related to gambling and others, the casino reserves the right to delete such information.

Transfer of user’s personal information

Luck Online Casino does not transfer the personal information of its users from India to third parties, except in cases prescribed in the casino’s privacy policy. In this case, the Luck betting company guarantees that the data will be stored in conditions of reliability and security, as well as used and transmitted in accordance with the terms. Further, Indian users can familiarize themselves with cases of data transfer to third parties:

1. Subcontractors and third-party casino service providers;
2. Credit Reporting Agencies;
3. Hotels and Airlines;
4. To any third parties who investigate and prevent fraudulent or illegal activities;
5. Licensing authorities, governments, regulatory authorities, and others.

Protection of user’s personal data

Luck Online Casino takes a very responsible approach to the issue of protecting the personal data of its players from India. The bookmaker makes every effort to provide a safe and reliable environment for its users. The platform uses the most innovative methods of personal data protection.

In addition, Luck online casino implements appropriate physical and technological security measures that help prevent unauthorized access, various fraudulent activities, as well as ensure data security and proper use of information.

User rights

It is also very important for players from India to know their rights regarding the privacy policy to protect themselves and their personal data. Next, users can familiarize themselves with some of them following:

• The user has the right to access or delete any personal information related to him;
• Modify or update any personal information related to the player (for example, if the user considers that his personal data is incorrect, he has the right to request that it be corrected or deleted);
• The user also has the right to be notified of any changes to the privacy policy;
• The Indian player has the right to be aware of what data is being collected and how it is being used;
• Submit complaints to the relevant authorities about the incompetent and improper use of personal data;
• The user from India also has the right to prohibit the processing and use of his personal data.

Changes to the Luck Casino Privacy Policy

Luck Online Casino reserves the right to change or add to the privacy policy at any time. That is why Indian users should regularly log in and familiarize themselves with this policy. The casino, in turn, will notify the player of significant changes in relation to the services by sending an email about such changes to the email address that was specified by the user from India. Significant modifications will take effect a certain number of days after such notification is provided.